Program Manager

The Program Manager is a critical member of the Account team. He or she is responsible for leading the team that is responsible for achieving each program’s objectives and stakeholders’ expectations, while balancing constraints and available resources. The Program Manager will be dedicated to an account or group of accounts and will work closely with the Account leadership team to ensure that the all projects are delivered as promised, on time, in budget and with quality.

 The role of the Program Manager is to provide end-to-end oversight on all projects within a defined program.  To this end, the Program Manager will act as a liaison between all stakeholders to communicate status and manage expectations, troubleshoot challenges so that issues are pre-empted or resolved quickly, ensure team adherence to established processes and facilitate the tailoring of processes as apprioriate.

 The Program Manager will directly manage the tasks of assigned Project Managers.

 KEY RESPONSIBILITIES

• Maintain a holistic and systemic understanding of the agency workflow in order to assess and acquire resources needed to meet or exceed project objectives
• Enforce and train project team on agency processes
• Lead the effort to tailor processes as needed
• Monitor project plans across the program with a keen eye on potential challenges and delays, proactively working to document, communicate and resolve issues as quickly as possible
• Oversee financial tasks and monitor project and program-level profitability against goals/standards
• Lead pricing and client budgeting activities
• Work closely with Account Directors and Project Management on revenue recognition and forecasting exercises
• Prepare status reports and lead client-facing status calls
• Lead new client set-up and onboarding
• Lead requirement gathering and scope definition/change activities; including monitoring ongoing work to ensure scope alignment
• Participate in the constant refinement of processes and templates to ensure the efficacy of the PMO
• Ensure seamless hand-offs among the project team, between the agency and the client and between our agency and other agencies the client may work with
• Participate in Campaign Planning
• Lead new project kick-off activities
• Exhibit a positive, forward-facing attitude rooted in curiosity, collaboration, problem solving and learning from mistakes
• Build and continually strengthen relations with peers, members of the project teams, clients and other stakeholders
• Mentor and coach project managers as appropriate
• Assist in training of newly hired project managers
• Proactive interaction with other program managers
• Other duties as assigned