Job Title: CUSTOMER SERVICE REPRESENTATIVE Department: CUSTOMER SERVICE Reports To: CUSTOMER SERVICE MANAGER Overall Description: Serve as the front line of support for clients and customers, act as a liaison, provide product information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Essential Duties and Responsibilities: Receive customers' requests by telephone, fax, and email; analyzes requests, provide information requested or ascertain who best can provide the information, and routes the request to the proper person Handle mul