Summary The Technical Sales Consultant is responsible for handling inbound customer inquiries via phone and email. This role is pivotal in delivering superior customer experiences through effective communication, product knowledge, and problem-solving abilities. Responsibilities Handle inbound phone calls from customers regarding pricing, product availability, order placement, order status inquiries, and returns initiation. Communicate effectively with customers based on their product needs, and provide product specifications, order status, and other relevant information to answer questions and resolve issues. Utilize comprehensive product knowledge of door hardware and security solutions to