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Director of Communications and Customer Experience
Western Municipal Water District
Application
Details
Posted: 24-Jun-25
Location: Riverside, California
Type: Full Time
Salary: $174406 to $265529
Preferred Education:
4 Year Degree
Additional Information:
Hybrid/Remote is allowed.
Internal Number: 25-25
Typical Qualifications:
Any combination of experience and education that provides the required knowledge and abilities is qualifying, along with the specific licenses/certifications as outlined below:
Education
Experience
~ Bachelor’s degree in Marketing, Communication, Public Relations, Public Administration, Political Science, or related field.
~ Master’s degree in a related field is highly desired and can substitute for one year of experience.
~ Minimum 9 years of progressive responsibilities in the development and coordination of customer experience, communications, outreach, government relations, legislation, customer service, or related area.
~ Minimum five (5) years in a management/ supervisory capacity.
~ Experience overseeing human-centered design and integrating customer experience insights into business decisions in a government or special district water utility setting is a plus.
Required License / Certification
Desirable Licenses/Certifications
~ Accreditation in Public Relations (APR) through the Public Relations Society of America (PRSA), California Association of Public Information Officials (CAPIO) or a similar organization.
~ Certified Customer Experience Professional through the Customer Service Institute of America or similar.
To Be Considered
Along with the application, please submit a compelling cover letter and comprehensive resume that speaks to your interest in Western Water's mission and how your background aligns with the key qualifications we're seeking for the Director of Communications and Customer Experience.
Western Water is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Candidate review will begin immediately upon receipt of application materials.
Supplemental Information
Position FLSA Status This position is at-will, exempt, unrepresented, and non-classified. Western Water employees are expected to work overtime, weekends, evenings and holidays as required to accommodate the agency needs, in addition to responding as a Disaster Emergency Service Worker.
Mission Statement
Western Municipal Water District provides water supply, wastewater disposal and water resource management to the public in a safe, reliable, environmentally sensitive and financially responsible manner.
General District Information
Western Water supplies water on both a wholesale and a retail basis to a region stretching 527-square miles in western Riverside County with an assessed valuation of $83 billion and a population of more than 880,000 people. This regional area includes the cities of Corona, Norco and Riverside and the water agencies serving Box Springs, Eagle Valley, Lake Elsinore, Temescal Valley and Temecula.
We are governed by a Board of Directors, elected to four-year terms by registered voters in the five election divisions.
Western Water is staffed by approximately 165 employees who represent a variety of divisions - engineering, finance, operations, water resources, HR/safety and administration. Western Water is managed by Craig Miller, who also acts as its court-appointed watermaster, and the management team.
While most of Western Water’s business is in wholesaling of water-to-water agencies and municipalities, the agency dire...ctly serves approximately 25,000 residential and business customers in the following areas:
Riverside - home to Western Water’s largest grouping of direct customers. Areas served include a portion of the city of Riverside, Orangecrest, Mission Grove, El Sobrante, Eagle Valley, Woodcrest, Lake Mathews, portions of Mead Valley and Perris, and March Air Reserve Base. Murrieta - with the merger of the city’s water utility agency in 2005, Western now serves a 6.5-square mile section of western Murrieta, primarily in the historic downtown area of the city. Rainbow - Western Water’s most distant served community is an unincorporated area of southern Riverside County bordering San Diego County.
Western Water currently sells approximately 85,000 acre-feet of water annually. This is equal to about 28 billion gallons of water. One-quarter of Western Water's sales are to retail customers; three-quarters to wholesale. About two-thirds of the water Western
Water sells is treated; the balance is untreated or raw water. About one-quarter of water sales are for agricultural uses; the balance is for domestic purposes. Nearly all water sold by Western Water for agricultural purposes is used to irrigate citrus and avocados planted since the 1950s.