This is a senior management level position. Under general direction of the Executive Director, the Program Manager has overall responsibility for the Supportive Housing Program in accordance with all pertinent rules, regulations, and laws. Responsibilities include but are not limited to supervision and oversight of direct service providers; assessment of all relevant activities; development of program guidelines; oversight of and compliance with applicable policies, laws, and regulations; measurement of program outcomes and deliverables; contract negotiations; design and create various reports; and respond to inquiries from organizations and agencies.
Duties and Responsibilities
Develop, administer, and oversee activities of the Supportive Housing Program in accordance with all pertinent rules, regulations, and laws.
Serves as the primary supervisor, providing oversight for direct service staff.
Provide technical assistance to direct service providers.
Evaluate, implement, monitor, measure, and report on strategic program improvements.
Collaborate with groups and agencies to achieve the goals and objectives of the Supportive Housing Program.
Manage program functions including fidelity of service provision, evaluation of services and outcomes and compliance monitoring.
Research and analyze complex issues; develop program plans, conduct surveys, and develop policy proposals.
Supervise staff and ensure the effective establishment and on-going relationships with stakeholders and all others associated with the program.
Maintain relationships and communicate with supportive housing partners, provider agencies and other entities to address specific program needs
Maintain pertinent statistical and update information for funding.
Research and implement various targeted initiatives.
Supervise and direct personnel as necessary in the specific program area.
Perform other job-related duties as assigned or required.
Bachelor’s degree in behavioral health, social science, or a related discipline. Master’s degree strongly preferred.
Five (5) years' experience in the provision of behavioral health, social services, or related experience. Two (2) years of which must be working in a professional administrative capacity (supervisory / management/ administration) including experience in personnel management, general management, program management, program analysis, budgeting and/or finance.
Knowledge of administrative and managerial principles and practices of governmental agencies.
Knowledge of budgeting, cost control, and project management.
Must have the ability to assess and communicate project effectiveness utilizing appropriate evaluation methodologies including process and outcome methods.
Demonstrated ability to manage projects and personnel effectively and to work productively, both independently and as a team member or team leader.
Must possess the technical skills required for planning, communicating, implementing, and evaluating community-based programs.
Must have knowledge of grant administration.
Must have the ability to communicate effectively, in both oral and written English and to develop and present information to diverse audiences at the community level.
Must have the ability to maintain effective relationships with funding agencies, councils, and the public.