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Posted: 24-Jun-25
Location: Wilmington, North Carolina
Type: Full Time
Salary: $45.000.00-$55,000.00
Categories:
Internal Number: Ceres Turf Inc.
Ceres Turf Inc.
Job Title: Technical Support Representative Location: Wilmington, NC
Job Type: Full-time time (8hr/day), 8:30am to 5:30pm
Department: Customer / Technical Service
Reports to: Vice President of Operations
Job Summary:
We are seeking a knowledgeable and service-driven Customer Support Representative to join our team in the turfgrass industry. This role is essential in providing top-tier support for customers including landscapers, golf course superintendents, golf course mechanics, commercial and public turf organizations, and professional sports organizations. This position will be, in person, located in Wilmington, NC and act as the front line for customer inquiries, offering technical guidance on CTI products, maintenance practices, order entry, and troubleshooting technical issues.
Key Responsibilities:
- Respond promptly and professionally to incoming customer inquiries via phone and
- Provide expert advice on CTI products to turfgrass
- Resolve product and service issues by clarifying complaints, determining root causes, selecting and explaining the best solution, and following up to ensure complete customer
- Maintain detailed records of customer interactions, transactions, feedback, and
- Collaborate with the Operations and Warehouse Manager to ensure accurate order fulfillment and customer satisfaction.
- Educate customers and dealer personnel about new products, seasonal recommendations, and best practices for CTI products in turf management.
- Identify and escalate complex technical issues to the proper company management when
- Support warranty claims and returns in accordance with company
- Attend trade shows, turf field days, and professional training courses as
- Maintain a calm demeanor and work within company policy in harmony with other departments and employees.
Qualifications:
Required:
- Two-year Associate or 4 year Bachelor's degree or equivalent
- Excellent written and verbal communication
- Works well with others and is willing to help other people wherever possible
- Honest, conscientious, self-starter with career minded ambition for long-term employment
- Strong problem-solving abilities and attention to
- Comfortable basic computer applications. (Word, Excel, Outlook)
Preferred:
- Formal turf or agronomic training and/or
- 1–2 years of experience in a customer service or other business
- 5-7 years demonstrable knowledge and experience regarding soil and golf course
- Sales and/or management experience in the turf
- Bilingual skills (especially Spanish) are a
- Experience with Intuit QuickBooks
- Experience with PhotoShop or equivalent
- Business Accounting Experience
Key Competencies:
- Customer-focused mindset
- Technical aptitude (especially in turf or agricultural products)
- Ability to multitask and prioritize in a fast-paced environment
- Team player with a collaborative spirit
- Strong organizational and follow-up skills
Benefits:
- Competitive salary
- Company Supported Health Care
- 401k
- 10 Days Paid time off and 10 company holidays the first year / prorated
- Ongoing product training and industry practices
Salary:
- Initial salary $42-56,000/yr. depending on experience
- Company Paid Bouses Possible depending on company profitability
- An Advanced Turf Degree plus experience will command additional
Position is Immediately Available; all references will be confirmed! Ceres Turf is an Equal Opportunity Employer
All Inquires kept Confidential
Please forward personal letter and resume to: ruth.merritt@ceresturf.com
Ceres Turf Inc.
Job Title: Technical Support Representative Location: Wilmington, NC
Job Type: Full-time time (8hr/day), 8:30am to 5:30pm
Department: Customer / Technical Service
Reports to: Vice President of Operations
Job Summary:
We are seeking a knowledgeable and service-driven Customer Support Representative to join our team in the turfgrass industry. This role is essential in providing top-tier support for customers including landscapers, golf course superintendents, golf course mechanics, commercial and public turf organizations, and professional sports organizations. This position will be, in person, located in Wilmington, NC and act as the front line for customer inquiries, offering technical guidance on CTI products, maintenance practices, order entry, and troubleshooting technical issues.
Key Responsibilities:
- Respond promptly and professionally to incoming customer inquiries via phone and
- Provide expert advice on CTI products to turfgrass
- Resolve product and service issues by clarifying complaints, determining root causes, selecting and explaining the best solution, and following up to ensure complete customer
- Maintain detailed records of customer interactions, transactions, feedback, and
- Collaborate with the Operations and Warehouse Manager to ensure accurate order fulfillment and customer satisfaction.
- Educate customers and dealer personnel about new products, seasonal recommendations, and best practices for CTI products in turf management.
- Identify and escalate complex technical issues to the proper company management when
- Support warranty claims and returns in accordance with company
- Attend trade shows, turf field days, and professional training courses as
- Maintain a calm demeanor and work within company policy in harmony with other departments and employees.
Qualifications:
Required:
- Two-year Associate or 4 year Bachelor's degree or equivalent
- Excellent written and verbal communication
- Works well with others and is willing to help other people wherever possible
- Honest, conscientious, self-starter with career minded ambition for long-term employment
- Strong problem-solving abilities and attention to
- Comfortable basic computer applications. (Word, Excel, Outlook)
Preferred:
- Formal turf or agronomic training and/or
- 1–2 years of experience in a customer service or other business
- 5-7 years demonstrable knowledge and experience regarding soil and golf course
- Sales and/or management experience in the turf
- Bilingual skills (especially Spanish) are a
- Experience with Intuit QuickBooks
- Experience with PhotoShop or equivalent
- Business Accounting Experience
Key Competencies:
- Customer-focused mindset
- Technical aptitude (especially in turf or agricultural products)
- Ability to multitask and prioritize in a fast-paced environment
- Team player with a collaborative spirit
- Strong organizational and follow-up skills
Benefits:
- Competitive salary
- Company Supported Health Care
- 401k
- 10 Days Paid time off and 10 company holidays the first year / prorated
- Ongoing product training and industry practices
Salary:
- Initial salary $42-56,000/yr. depending on experience
- Company Paid Bouses Possible depending on company profitability
- An Advanced Turf Degree plus experience will command additional
Position is Immediately Available; all references will be confirmed! Ceres Turf is an Equal Opportunity Employer
All Inquires kept Confidential
Please forward personal letter and resume to: ruth.merritt@ceresturf.com
Ceres Turf Inc.
Job Title: Technical Support Representative Location: Wilmington, NC
Job Type: Full-time time (8hr/day), 8:30am to 5:30pm
Department: Customer / Technical Service
Reports to: Vice President of Operations
Job Summary:
We are seeking a knowledgeable and service-driven Customer Support Representative to join our team in the turfgrass industry. This role is essential in providing top-tier support for customers including landscapers, golf course superintendents, golf course mechanics, commercial and public turf organizations, and professional sports organizations. This position will be, in person, located in Wilmington, NC and act as the front line for customer inquiries, offering technical guidance on CTI products, maintenance practices, order entry, and troubleshooting technical issues.
Key Responsibilities:
- Respond promptly and professionally to incoming customer inquiries via phone and
- Provide expert advice on CTI products to turfgrass
- Resolve product and service issues by clarifying complaints, determining root causes, selecting and explaining the best solution, and following up to ensure complete customer
- Maintain detailed records of customer interactions, transactions, feedback, and
- Collaborate with the Operations and Warehouse Manager to ensure accurate order fulfillment and customer satisfaction.
- Educate customers and dealer personnel about new products, seasonal recommendations, and best practices for CTI products in turf management.
- Identify and escalate complex technical issues to the proper company management when
- Support warranty claims and returns in accordance with company
- Attend trade shows, turf field days, and professional training courses as
- Maintain a calm demeanor and work within company policy in harmony with other departments and employees.
Qualifications:
Required:
- Two-year Associate or 4 year Bachelor's degree or equivalent
- Excellent written and verbal communication
- Works well with others and is willing to help other people wherever possible
- Honest, conscientious, self-starter with career minded ambition for long-term employment
- Strong problem-solving abilities and attention to
- Comfortable basic computer applications. (Word, Excel, Outlook)
Preferred:
- Formal turf or agronomic training and/or
- 1–2 years of experience in a customer service or other business
- 5-7 years demonstrable knowledge and experience regarding soil and golf course
- Sales and/or management experience in the turf
- Bilingual skills (especially Spanish) are a
- Experience with Intuit QuickBooks
- Experience with PhotoShop or equivalent
- Business Accounting Experience
Key Competencies:
- Customer-focused mindset
- Technical aptitude (especially in turf or agricultural products)
- Ability to multitask and prioritize in a fast-paced environment
- Team player with a collaborative spirit
- Strong organizational and follow-up skills
Benefits:
- Competitive salary
- Company Supported Health Care
- 401k
- 10 Days Paid time off and 10 company holidays the first year / prorated
- Ongoing product training and industry practices
Salary:
- Initial salary $42-56,000/yr. depending on experience
- Company Paid Bouses Possible depending on company profitability
- An Advanced Turf Degree plus experience will command additional
Position is Immediately Available; all references will be confirmed! Ceres Turf is an Equal Opportunity Employer
All Inquires kept Confidential
Please forward personal letter and resume to: ruth.merritt@ceresturf.com
Ceres Turf Inc.
Job Title: Technical Support Representative Location: Wilmington, NC
Job Type: Full-time time (8hr/day), 8:30am to 5:30pm
Department: Customer / Technical Service
Reports to: Vice President of Operations
Job Summary:
We are seeking a knowledgeable and service-driven Customer Support Representative to join our team in the turfgrass industry. This role is essential in providing top-tier support for customers including landscapers, golf course superintendents, golf course mechanics, commercial and public turf organizations, and professional sports organizations. This position will be, in person, located in Wilmington, NC and act as the front line for customer inquiries, offering technical guidance on CTI products, maintenance practices, order entry, and troubleshooting technical issues.
Key Responsibilities:
- Respond promptly and professionally to incoming customer inquiries via phone and
- Provide expert advice on CTI products to turfgrass
- Resolve product and service issues by clarifying complaints, determining root causes, selecting and explaining the best solution, and following up to ensure complete customer
- Maintain detailed records of customer interactions, transactions, feedback, and
- Collaborate with the Operations and Warehouse Manager to ensure accurate order fulfillment and customer satisfaction.
- Educate customers and dealer personnel about new products, seasonal recommendations, and best practices for CTI products in turf management.
- Identify and escalate complex technical issues to the proper company management when
- Support warranty claims and returns in accordance with company
- Attend trade shows, turf field days, and professional training courses as
- Maintain a calm demeanor and work within company policy in harmony with other departments and employees.
Qualifications:
Required:
- Two-year Associate or 4 year Bachelor's degree or equivalent
- Excellent written and verbal communication
- Works well with others and is willing to help other people wherever possible
- Honest, conscientious, self-starter with career minded ambition for long-term employment
- Strong problem-solving abilities and attention to
- Comfortable basic computer applications. (Word, Excel, Outlook)
Preferred:
- Formal turf or agronomic training and/or
- 1–2 years of experience in a customer service or other business
- 5-7 years demonstrable knowledge and experience regarding soil and golf course
- Sales and/or management experience in the turf
- Bilingual skills (especially Spanish) are a
- Experience with Intuit QuickBooks
- Experience with PhotoShop or equivalent
- Business Accounting Experience
Key Competencies:
- Customer-focused mindset
- Technical aptitude (especially in turf or agricultural products)
- Ability to multitask and prioritize in a fast-paced environment
- Team player with a collaborative spirit
- Strong organizational and follow-up skills
Benefits:
- Competitive salary
- Company Supported Health Care
- 401k
- 10 Days Paid time off and 10 company holidays the first year / prorated
- Ongoing product training and industry practices
Salary:
- Initial salary $42-56,000/yr. depending on experience
- Company Paid Bouses Possible depending on company profitability
- An Advanced Turf Degree plus experience will command additional
Position is Immediately Available; all references will be confirmed! Ceres Turf is an Equal Opportunity Employer
All Inquires kept Confidential
Please forward personal letter and resume to: ruth.merritt@ceresturf.com
Ceres Turf Inc.
Job Title: Technical Support Representative Location: Wilmington, NC
Job Type: Full-time time (8hr/day), 8:30am to 5:30pm
Department: Customer / Technical Service
Reports to: Vice President of Operations
Job Summary:
We are seeking a knowledgeable and service-driven Customer Support Representative to join our team in the turfgrass industry. This role is essential in providing top-tier support for customers including landscapers, golf course superintendents, golf course mechanics, commercial and public turf organizations, and professional sports organizations. This position will be, in person, located in Wilmington, NC and act as the front line for customer inquiries, offering technical guidance on CTI products, maintenance practices, order entry, and troubleshooting technical issues.
Key Responsibilities:
- Respond promptly and professionally to incoming customer inquiries via phone and
- Provide expert advice on CTI products to turfgrass
- Resolve product and service issues by clarifying complaints, determining root causes, selecting and explaining the best solution, and following up to ensure complete customer
- Maintain detailed records of customer interactions, transactions, feedback, and
- Collaborate with the Operations and Warehouse Manager to ensure accurate order fulfillment and customer satisfaction.
- Educate customers and dealer personnel about new products, seasonal recommendations, and best practices for CTI products in turf management.
- Identify and escalate complex technical issues to the proper company management when
- Support warranty claims and returns in accordance with company
- Attend trade shows, turf field days, and professional training courses as
- Maintain a calm demeanor and work within company policy in harmony with other departments and employees.
Qualifications:
Required:
- Two-year Associate or 4 year Bachelor's degree or equivalent
- Excellent written and verbal communication
- Works well with others and is willing to help other people wherever possible
- Honest, conscientious, self-starter with career minded ambition for long-term employment
- Strong problem-solving abilities and attention to
- Comfortable basic computer applications. (Word, Excel, Outlook)
Preferred:
- Formal turf or agronomic training and/or
- 1–2 years of experience in a customer service or other business
- 5-7 years demonstrable knowledge and experience regarding soil and golf course
- Sales and/or management experience in the turf
- Bilingual skills (especially Spanish) are a
- Experience with Intuit QuickBooks
- Experience with PhotoShop or equivalent
- Business Accounting Experience
Key Competencies:
- Customer-focused mindset
- Technical aptitude (especially in turf or agricultural products)
- Ability to multitask and prioritize in a fast-paced environment
- Team player with a collaborative spirit
- Strong organizational and follow-up skills
Benefits:
- Competitive salary
- Company Supported Health Care
- 401k
- 10 Days Paid time off and 10 company holidays the first year / prorated
- Ongoing product training and industry practices
Salary:
- Initial salary $42-56,000/yr. depending on experience
- Company Paid Bouses Possible depending on company profitability
- An Advanced Turf Degree plus experience will command additional
Position is Immediately Available; all references will be confirmed! Ceres Turf is an Equal Opportunity Employer
All Inquires kept Confidential
Please forward personal letter and resume to: ruth.merritt@ceresturf.com
Ceres Turf Inc.
Job Title: Technical Support Representative Location: Wilmington, NC
Job Type: Full-time time (8hr/day), 8:30am to 5:30pm
Department: Customer / Technical Service
Reports to: Vice President of Operations
Job Summary:
We are seeking a knowledgeable and service-driven Customer Support Representative to join our team in the turfgrass industry. This role is essential in providing top-tier support for customers including landscapers, golf course superintendents, golf course mechanics, commercial and public turf organizations, and professional sports organizations. This position will be, in person, located in Wilmington, NC and act as the front line for customer inquiries, offering technical guidance on CTI products, maintenance practices, order entry, and troubleshooting technical issues.
Key Responsibilities:
- Respond promptly and professionally to incoming customer inquiries via phone and
- Provide expert advice on CTI products to turfgrass
- Resolve product and service issues by clarifying complaints, determining root causes, selecting and explaining the best solution, and following up to ensure complete customer
- Maintain detailed records of customer interactions, transactions, feedback, and
- Collaborate with the Operations and Warehouse Manager to ensure accurate order fulfillment and customer satisfaction.
- Educate customers and dealer personnel about new products, seasonal recommendations, and best practices for CTI products in turf management.
- Identify and escalate complex technical issues to the proper company management when
- Support warranty claims and returns in accordance with company
- Attend trade shows, turf field days, and professional training courses as
- Maintain a calm demeanor and work within company policy in harmony with other departments and employees.
Qualifications:
Required:
- Two-year Associate or 4 year Bachelor's degree or equivalent
- Excellent written and verbal communication
- Works well with others and is willing to help other people wherever possible
- Honest, conscientious, self-starter with career minded ambition for long-term employment
- Strong problem-solving abilities and attention to
- Comfortable basic computer applications. (Word, Excel, Outlook)
Preferred:
- Formal turf or agronomic training and/or
- 1–2 years of experience in a customer service or other business
- 5-7 years demonstrable knowledge and experience regarding soil and golf course
- Sales and/or management experience in the turf
- Bilingual skills (especially Spanish) are a
- Experience with Intuit QuickBooks
- Experience with PhotoShop or equivalent
- Business Accounting Experience
Key Competencies:
- Customer-focused mindset
- Technical aptitude (especially in turf or agricultural products)
- Ability to multitask and prioritize in a fast-paced environment
- Team player with a collaborative spirit
- Strong organizational and follow-up skills
Benefits:
- Competitive salary
- Company Supported Health Care
- 401k
- 10 Days Paid time off and 10 company holidays the first year / prorated
- Ongoing product training and industry practices
Salary:
- Initial salary $42-56,000/yr. depending on experience
- Company Paid Bouses Possible depending on company profitability
- An Advanced Turf Degree plus experience will command additional
Position is Immediately Available; all references will be confirmed! Ceres Turf is an Equal Opportunity Employer
All Inquires kept Confidential
Please forward personal letter and resume to: ruth.merritt@ceresturf.com
Ceres Turf Inc.
Job Title: Technical Support Representative Location: Wilmington, NC
Job Type: Full-time time (8hr/day), 8:30am to 5:30pm
Department: Customer / Technical Service
Reports to: Vice President of Operations
Job Summary:
We are seeking a knowledgeable and service-driven Customer Support Representative to join our team in the turfgrass industry. This role is essential in providing top-tier support for customers including landscapers, golf course superintendents, golf course mechanics, commercial and public turf organizations, and professional sports organizations. This position will be, in person, located in Wilmington, NC and act as the front line for customer inquiries, offering technical guidance on CTI products, maintenance practices, order entry, and troubleshooting technical issues.
Key Responsibilities:
- Respond promptly and professionally to incoming customer inquiries via phone and
- Provide expert advice on CTI products to turfgrass
- Resolve product and service issues by clarifying complaints, determining root causes, selecting and explaining the best solution, and following up to ensure complete customer
- Maintain detailed records of customer interactions, transactions, feedback, and
- Collaborate with the Operations and Warehouse Manager to ensure accurate order fulfillment and customer satisfaction.
- Educate customers and dealer personnel about new products, seasonal recommendations, and best practices for CTI products in turf management.
- Identify and escalate complex technical issues to the proper company management when
- Support warranty claims and returns in accordance with company
- Attend trade shows, turf field days, and professional training courses as
- Maintain a calm demeanor and work within company policy in harmony with other departments and employees.
Qualifications:
Required:
- Two-year Associate or 4 year Bachelor's degree or equivalent
- Excellent written and verbal communication
- Works well with others and is willing to help other people wherever possible
- Honest, conscientious, self-starter with career minded ambition for long-term employment
- Strong problem-solving abilities and attention to
- Comfortable basic computer applications. (Word, Excel, Outlook)
Preferred:
- Formal turf or agronomic training and/or
- 1–2 years of experience in a customer service or other business
- 5-7 years demonstrable knowledge and experience regarding soil and golf course
- Sales and/or management experience in the turf
- Bilingual skills (especially Spanish) are a
- Experience with Intuit QuickBooks
- Experience with PhotoShop or equivalent
- Business Accounting Experience
Key Competencies:
- Customer-focused mindset
- Technical aptitude (especially in turf or agricultural products)
- Ability to multitask and prioritize in a fast-paced environment
- Team player with a collaborative spirit
- Strong organizational and follow-up skills
Benefits:
- Competitive salary
- Company Supported Health Care
- 401k
- 10 Days Paid time off and 10 company holidays the first year / prorated
- Ongoing product training and industry practices
Salary:
- Initial salary $42-56,000/yr. depending on experience
- Company Paid Bouses Possible depending on company profitability
- An Advanced Turf Degree plus experience will command additional
Position is Immediately Available; all references will be confirmed! Ceres Turf is an Equal Opportunity Employer
All Inquires kept Confidential
Please forward personal letter and resume to: ruth.merritt@ceresturf.com
Ceres Turf Inc.
Job Title: Technical Support Representative Location: Wilmington, NC
Job Type: Full-time time (8hr/day), 8:30am to 5:30pm
Department: Customer / Technical Service
Reports to: Vice President of Operations
Job Summary:
We are seeking a knowledgeable and service-driven Customer Support Representative to join our team in the turfgrass industry. This role is essential in providing top-tier support for customers including landscapers, golf course superintendents, golf course mechanics, commercial and public turf organizations, and professional sports organizations. This position will be, in person, located in Wilmington, NC and act as the front line for customer inquiries, offering technical guidance on CTI products, maintenance practices, order entry, and troubleshooting technical issues.
Key Responsibilities:
- Respond promptly and professionally to incoming customer inquiries via phone and
- Provide expert advice on CTI products to turfgrass
- Resolve product and service issues by clarifying complaints, determining root causes, selecting and explaining the best solution, and following up to ensure complete customer
- Maintain detailed records of customer interactions, transactions, feedback, and
- Collaborate with the Operations and Warehouse Manager to ensure accurate order fulfillment and customer satisfaction.
- Educate customers and dealer personnel about new products, seasonal recommendations, and best practices for CTI products in turf management.
- Identify and escalate complex technical issues to the proper company management when
- Support warranty claims and returns in accordance with company
- Attend trade shows, turf field days, and professional training courses as
- Maintain a calm demeanor and work within company policy in harmony with other departments and employees.
Qualifications:
Required:
- Two-year Associate or 4 year Bachelor's degree or equivalent
- Excellent written and verbal communication
- Works well with others and is willing to help other people wherever possible
- Honest, conscientious, self-starter with career minded ambition for long-term employment
- Strong problem-solving abilities and attention to
- Comfortable basic computer applications. (Word, Excel, Outlook)
Preferred:
- Formal turf or agronomic training and/or
- 1–2 years of experience in a customer service or other business
- 5-7 years demonstrable knowledge and experience regarding soil and golf course
- Sales and/or management experience in the turf
- Bilingual skills (especially Spanish) are a
- Experience with Intuit QuickBooks
- Experience with PhotoShop or equivalent
- Business Accounting Experience
Key Competencies:
- Customer-focused mindset
- Technical aptitude (especially in turf or agricultural products)
- Ability to multitask and prioritize in a fast-paced environment
- Team player with a collaborative spirit
- Strong organizational and follow-up skills
Benefits:
- Competitive salary
- Company Supported Health Care
- 401k
- 10 Days Paid time off and 10 company holidays the first year / prorated
- Ongoing product training and industry practices
Salary:
- Initial salary $42-56,000/yr. depending on experience
- Company Paid Bouses Possible depending on company profitability
- An Advanced Turf Degree plus experience will command additional
Position is Immediately Available; all references will be confirmed! Ceres Turf is an Equal Opportunity Employer
All Inquires kept Confidential
Please forward personal letter and resume to: ruth.merritt@ceresturf.com
Ceres Turf Inc.
Job Title: Technical Support Representative Location: Wilmington, NC
Job Type: Full-time time (8hr/day), 8:30am to 5:30pm
Department: Customer / Technical Service
Reports to: Vice President of Operations
Job Summary:
We are seeking a knowledgeable and service-driven Customer Support Representative to join our team in the turfgrass industry. This role is essential in providing top-tier support for customers including landscapers, golf course superintendents, golf course mechanics, commercial and public turf organizations, and professional sports organizations. This position will be, in person, located in Wilmington, NC and act as the front line for customer inquiries, offering technical guidance on CTI products, maintenance practices, order entry, and troubleshooting technical issues.
Key Responsibilities:
- Respond promptly and professionally to incoming customer inquiries via phone and
- Provide expert advice on CTI products to turfgrass
- Resolve product and service issues by clarifying complaints, determining root causes, selecting and explaining the best solution, and following up to ensure complete customer
- Maintain detailed records of customer interactions, transactions, feedback, and
- Collaborate with the Operations and Warehouse Manager to ensure accurate order fulfillment and customer satisfaction.
- Educate customers and dealer personnel about new products, seasonal recommendations, and best practices for CTI products in turf management.
- Identify and escalate complex technical issues to the proper company management when
- Support warranty claims and returns in accordance with company
- Attend trade shows, turf field days, and professional training courses as
- Maintain a calm demeanor and work within company policy in harmony with other departments and employees.
Qualifications:
Required:
- Two-year Associate or 4 year Bachelor's degree or equivalent
- Excellent written and verbal communication
- Works well with others and is willing to help other people wherever possible
- Honest, conscientious, self-starter with career minded ambition for long-term employment
- Strong problem-solving abilities and attention to
- Comfortable basic computer applications. (Word, Excel, Outlook)
Preferred:
- Formal turf or agronomic training and/or
- 1–2 years of experience in a customer service or other business
- 5-7 years demonstrable knowledge and experience regarding soil and golf course
- Sales and/or management experience in the turf
- Bilingual skills (especially Spanish) are a
- Experience with Intuit QuickBooks
- Experience with PhotoShop or equivalent
- Business Accounting Experience
Key Competencies:
- Customer-focused mindset
- Technical aptitude (especially in turf or agricultural products)
- Ability to multitask and prioritize in a fast-paced environment
- Team player with a collaborative spirit
- Strong organizational and follow-up skills
Benefits:
- Competitive salary
- Company Supported Health Care
- 401k
- 10 Days Paid time off and 10 company holidays the first year / prorated
- Ongoing product training and industry practices
Salary:
- Initial salary $42-56,000/yr. depending on experience
- Company Paid Bouses Possible depending on company profitability
- An Advanced Turf Degree plus experience will command additional
Position is Immediately Available; all references will be confirmed! Ceres Turf is an Equal Opportunity Employer
All Inquires kept Confidential
Please forward personal letter and resume to: ruth.merritt@ceresturf.com
Ceres Turf Inc.
Job Title: Technical Support Representative Location: Wilmington, NC
Job Type: Full-time time (8hr/day), 8:30am to 5:30pm
Department: Customer / Technical Service
Reports to: Vice President of Operations
Job Summary:
We are seeking a knowledgeable and service-driven Customer Support Representative to join our team in the turfgrass industry. This role is essential in providing top-tier support for customers including landscapers, golf course superintendents, golf course mechanics, commercial and public turf organizations, and professional sports organizations. This position will be, in person, located in Wilmington, NC and act as the front line for customer inquiries, offering technical guidance on CTI products, maintenance practices, order entry, and troubleshooting technical issues.
Key Responsibilities:
- Respond promptly and professionally to incoming customer inquiries via phone and
- Provide expert advice on CTI products to turfgrass
- Resolve product and service issues by clarifying complaints, determining root causes, selecting and explaining the best solution, and following up to ensure complete customer
- Maintain detailed records of customer interactions, transactions, feedback, and
- Collaborate with the Operations and Warehouse Manager to ensure accurate order fulfillment and customer satisfaction.
- Educate customers and dealer personnel about new products, seasonal recommendations, and best practices for CTI products in turf management.
- Identify and escalate complex technical issues to the proper company management when
- Support warranty claims and returns in accordance with company
- Attend trade shows, turf field days, and professional training courses as
- Maintain a calm demeanor and work within company policy in harmony with other departments and employees.
Qualifications:
Required:
- Two-year Associate or 4 year Bachelor's degree or equivalent
- Excellent written and verbal communication
- Works well with others and is willing to help other people wherever possible
- Honest, conscientious, self-starter with career minded ambition for long-term employment
- Strong problem-solving abilities and attention to
- Comfortable basic computer applications. (Word, Excel, Outlook)
Preferred:
- Formal turf or agronomic training and/or
- 1–2 years of experience in a customer service or other business
- 5-7 years demonstrable knowledge and experience regarding soil and golf course
- Sales and/or management experience in the turf
- Bilingual skills (especially Spanish) are a
- Experience with Intuit QuickBooks
- Experience with PhotoShop or equivalent
- Business Accounting Experience
Key Competencies:
- Customer-focused mindset
- Technical aptitude (especially in turf or agricultural products)
- Ability to multitask and prioritize in a fast-paced environment
- Team player with a collaborative spirit
- Strong organizational and follow-up skills
Benefits:
- Competitive salary
- Company Supported Health Care
- 401k
- 10 Days Paid time off and 10 company holidays the first year / prorated
- Ongoing product training and industry practices
Salary:
- Initial salary $42-56,000/yr. depending on experience
- Company Paid Bouses Possible depending on company profitability
- An Advanced Turf Degree plus experience will command additional
Position is Immediately Available; all references will be confirmed! Ceres Turf is an Equal Opportunity Employer
All Inquires kept Confidential
Please forward personal letter and resume to: ruth.merritt@ceresturf.com
Ceres Turf Inc.
Job Title: Technical Support Representative Location: Wilmington, NC
Job Type: Full-time time (8hr/day), 8:30am to 5:30pm
Department: Customer / Technical Service
Reports to: Vice President of Operations
Job Summary:
We are seeking a knowledgeable and service-driven Customer Support Representative to join our team in the turfgrass industry. This role is essential in providing top-tier support for customers including landscapers, golf course superintendents, golf course mechanics, commercial and public turf organizations, and professional sports organizations. This position will be, in person, located in Wilmington, NC and act as the front line for customer inquiries, offering technical guidance on CTI products, maintenance practices, order entry, and troubleshooting technical issues.
Key Responsibilities:
- Respond promptly and professionally to incoming customer inquiries via phone and
- Provide expert advice on CTI products to turfgrass
- Resolve product and service issues by clarifying complaints, determining root causes, selecting and explaining the best solution, and following up to ensure complete customer
- Maintain detailed records of customer interactions, transactions, feedback, and
- Collaborate with the Operations and Warehouse Manager to ensure accurate order fulfillment and customer satisfaction.
- Educate customers and dealer personnel about new products, seasonal recommendations, and best practices for CTI products in turf management.
- Identify and escalate complex technical issues to the proper company management when
- Support warranty claims and returns in accordance with company
- Attend trade shows, turf field days, and professional training courses as
- Maintain a calm demeanor and work within company policy in harmony with other departments and employees.
Qualifications:
Required:
- Two-year Associate or 4 year Bachelor's degree or equivalent
- Excellent written and verbal communication
- Works well with others and is willing to help other people wherever possible
- Honest, conscientious, self-starter with career minded ambition for long-term employment
- Strong problem-solving abilities and attention to
- Comfortable basic computer applications. (Word, Excel, Outlook)
Preferred:
- Formal turf or agronomic training and/or
- 1–2 years of experience in a customer service or other business
- 5-7 years demonstrable knowledge and experience regarding soil and golf course
- Sales and/or management experience in the turf
- Bilingual skills (especially Spanish) are a
- Experience with Intuit QuickBooks
- Experience with PhotoShop or equivalent
- Business Accounting Experience
Key Competencies:
- Customer-focused mindset
- Technical aptitude (especially in turf or agricultural products)
- Ability to multitask and prioritize in a fast-paced environment
- Team player with a collaborative spirit
- Strong organizational and follow-up skills
Benefits:
- Competitive salary
- Company Supported Health Care
- 401k
- 10 Days Paid time off and 10 company holidays the first year / prorated
- Ongoing product training and industry practices
Salary:
- Initial salary $42-56,000/yr. depending on experience
- Company Paid Bouses Possible depending on company profitability
- An Advanced Turf Degree plus experience will command additional
Position is Immediately Available; all references will be confirmed! Ceres Turf is an Equal Opportunity Employer
All Inquires kept Confidential
Please forward personal letter and resume to: ruth.merritt@ceresturf.com
Ceres Turf Inc.
Job Title: Technical Support Representative Location: Wilmington, NC
Job Type: Full-time time (8hr/day), 8:30am to 5:30pm
Department: Customer / Technical Service
Reports to: Vice President of Operations
Job Summary:
We are seeking a knowledgeable and service-driven Customer Support Representative to join our team in the turfgrass industry. This role is essential in providing top-tier support for customers including landscapers, golf course superintendents, golf course mechanics, commercial and public turf organizations, and professional sports organizations. This position will be, in person, located in Wilmington, NC and act as the front line for customer inquiries, offering technical guidance on CTI products, maintenance practices, order entry, and troubleshooting technical issues.
Key Responsibilities:
- Respond promptly and professionally to incoming customer inquiries via phone and
- Provide expert advice on CTI products to turfgrass
- Resolve product and service issues by clarifying complaints, determining root causes, selecting and explaining the best solution, and following up to ensure complete customer
- Maintain detailed records of customer interactions, transactions, feedback, and
- Collaborate with the Operations and Warehouse Manager to ensure accurate order fulfillment and customer satisfaction.
- Educate customers and dealer personnel about new products, seasonal recommendations, and best practices for CTI products in turf management.
- Identify and escalate complex technical issues to the proper company management when
- Support warranty claims and returns in accordance with company
- Attend trade shows, turf field days, and professional training courses as
- Maintain a calm demeanor and work within company policy in harmony with other departments and employees.
Qualifications:
Required:
- Two-year Associate or 4 year Bachelor's degree or equivalent
- Excellent written and verbal communication
- Works well with others and is willing to help other people wherever possible
- Honest, conscientious, self-starter with career minded ambition for long-term employment
- Strong problem-solving abilities and attention to
- Comfortable basic computer applications. (Word, Excel, Outlook)
Preferred:
- Formal turf or agronomic training and/or
- 1–2 years of experience in a customer service or other business
- 5-7 years demonstrable knowledge and experience regarding soil and golf course
- Sales and/or management experience in the turf
- Bilingual skills (especially Spanish) are a
- Experience with Intuit QuickBooks
- Experience with PhotoShop or equivalent
- Business Accounting Experience
Key Competencies:
- Customer-focused mindset
- Technical aptitude (especially in turf or agricultural products)
- Ability to multitask and prioritize in a fast-paced environment
- Team player with a collaborative spirit
- Strong organizational and follow-up skills
Benefits:
- Competitive salary
- Company Supported Health Care
- 401k
- 10 Days Paid time off and 10 company holidays the first year / prorated
- Ongoing product training and industry practices
Salary:
- Initial salary $42-56,000/yr. depending on experience
- Company Paid Bouses Possible depending on company profitability
- An Advanced Turf Degree plus experience will command additional
Position is Immediately Available; all references will be confirmed! Ceres Turf is an Equal Opportunity Employer
All Inquires kept Confidential
Please forward personal letter and resume to: ruth.merritt@ceresturf.com
Ceres Turf Inc.
Job Title: Technical Support Representative Location: Wilmington, NC
Job Type: Full-time time (8hr/day), 8:30am to 5:30pm
Department: Customer / Technical Service
Reports to: Vice President of Operations
Job Summary:
We are seeking a knowledgeable and service-driven Customer Support Representative to join our team in the turfgrass industry. This role is essential in providing top-tier support for customers including landscapers, golf course superintendents, golf course mechanics, commercial and public turf organizations, and professional sports organizations. This position will be, in person, located in Wilmington, NC and act as the front line for customer inquiries, offering technical guidance on CTI products, maintenance practices, order entry, and troubleshooting technical issues.
Key Responsibilities:
- Respond promptly and professionally to incoming customer inquiries via phone and
- Provide expert advice on CTI products to turfgrass
- Resolve product and service issues by clarifying complaints, determining root causes, selecting and explaining the best solution, and following up to ensure complete customer
- Maintain detailed records of customer interactions, transactions, feedback, and
- Collaborate with the Operations and Warehouse Manager to ensure accurate order fulfillment and customer satisfaction.
- Educate customers and dealer personnel about new products, seasonal recommendations, and best practices for CTI products in turf management.
- Identify and escalate complex technical issues to the proper company management when
- Support warranty claims and returns in accordance with company
- Attend trade shows, turf field days, and professional training courses as
- Maintain a calm demeanor and work within company policy in harmony with other departments and employees.
Qualifications:
Required:
- Two-year Associate or 4 year Bachelor's degree or equivalent
- Excellent written and verbal communication
- Works well with others and is willing to help other people wherever possible
- Honest, conscientious, self-starter with career minded ambition for long-term employment
- Strong problem-solving abilities and attention to
- Comfortable basic computer applications. (Word, Excel, Outlook)
Preferred:
- Formal turf or agronomic training and/or
- 1–2 years of experience in a customer service or other business
- 5-7 years demonstrable knowledge and experience regarding soil and golf course
- Sales and/or management experience in the turf
- Bilingual skills (especially Spanish) are a
- Experience with Intuit QuickBooks
- Experience with PhotoShop or equivalent
- Business Accounting Experience
Key Competencies:
- Customer-focused mindset
- Technical aptitude (especially in turf or agricultural products)
- Ability to multitask and prioritize in a fast-paced environment
- Team player with a collaborative spirit
- Strong organizational and follow-up skills
Benefits:
- Competitive salary
- Company Supported Health Care
- 401k
- 10 Days Paid time off and 10 company holidays the first year / prorated
- Ongoing product training and industry practices
Salary:
- Initial salary $42-56,000/yr. depending on experience
- Company Paid Bouses Possible depending on company profitability
- An Advanced Turf Degree plus experience will command additional
Position is Immediately Available; all references will be confirmed! Ceres Turf is an Equal Opportunity Employer
All Inquires kept Confidential
Please forward personal letter and resume to: ruth.merritt@ceresturf.com
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